At Ryzesuperfoodsusstore, we prioritize your satisfaction above all else. Our goal is to provide you with a seamless, supportive experience—from the moment you browse our products to after your order arrives. This Customer Service Policy outlines the guidelines and support options available to you, ensuring transparency and clarity for every interaction.
1. Contact Information & Response Time
For any questions, concerns, or feedback, please reach out to us via our dedicated support channel:
We strive to respond to all inquiries within 24-48 business hours (excluding weekends and major holidays). For urgent matters, please include “URGENT” in the subject line of your email, and we will prioritize your request.
2. Order & Shipping Inquiries
• Order Status: You will receive a confirmation email with your order details immediately after purchase. A shipping confirmation email (with tracking information, if applicable) will be sent once your order has been dispatched. If you haven’t received these emails, please check your spam/junk folder first, then contact our support team.
• Shipping Delays: We work with reliable carriers to ensure timely delivery, but occasional delays (due to weather, logistics issues, or high order volumes) may occur. If your order is delayed beyond the estimated delivery window, please contact us, and we will investigate the status and provide updates promptly.
• Incorrect or Missing Items: If your order arrives with incorrect, damaged, or missing items, please contact us within 7 days of delivery and include: (1) Your order number, (2) Photos of the package and the items received, (3) A detailed description of the issue. We will arrange for a replacement, refund, or store credit at no additional cost to you.
3. Returns & Refunds
We want you to love our superfoods as much as we do. If you’re not satisfied with your purchase for any reason, we offer a 30-day return policy (counted from the date of delivery) for most unopened, unused products in their original packaging.
• Eligibility: Opened or used products may be eligible for return only if they are defective, damaged, or if there was an error on our part (e.g., wrong product sent). Perishable items (if applicable) are non-returnable unless they arrive spoiled or compromised.
• Return Process: To initiate a return, please contact our support team with your order number and the reason for the return. We will provide you with a return authorization (RA) number and detailed instructions for sending the item(s) back. Returns without an RA number may be rejected.
• Refund Timeline: Once we receive and inspect your returned items (typically 3-5 business days after delivery to our warehouse), we will process your refund. Refunds will be issued to your original payment method, and you will receive a confirmation email once completed. Please allow 5-10 business days for the refund to reflect in your account (processing times may vary by payment provider).
• Return Shipping Costs: If the return is due to our error (e.g., defective product, wrong item), we will cover the return shipping costs. For other eligible returns (e.g., change of mind), the customer is responsible for the return shipping fees, and these costs will not be refunded.
4. Product Quality & Defects
We stand behind the quality of our products. If you receive a product that is defective, expired, or does not meet your expectations due to quality issues, please contact us within 7 days of delivery. Provide your order number, photos of the product and packaging, and a description of the quality issue. We will resolve the issue by offering a full refund, replacement, or store credit—whichever you prefer—with no need to return the defective item (in most cases).
5. Privacy & Data Security
Your privacy is important to us. Any personal information you share with us (e.g., name, contact details, payment information) will be used solely to process your order, provide customer support, and improve our services. We adhere to strict data security protocols to protect your information from unauthorized access, use, or disclosure. For more details, please review our Privacy Policy.
6. Modifications to This Policy
Ryzesuperfoodsusstore reserves the right to update or modify this Customer Service Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed of our latest practices.
Thank you for choosing Ryzesuperfoodsusstore. We are committed to providing you with exceptional customer service and ensuring your journey with our superfoods is positive and fulfilling.
