At Ryzesuperfoodsusstore, we want you to be fully satisfied with your purchase of our superfoods (including mushroom coffee, chai, oats, Ritual Sets, and Starter Kits). This Refund Policy outlines the terms and conditions for requesting a refund, ensuring transparency and clarity for all customers.
1. Eligibility for Refunds
• 30-Day Refund Window: You may request a refund within 30 days from the date of delivery for most unopened, unused products in their original packaging. This applies to all our products, including mushroom coffee, chai, oats, Ritual Sets, and Starter Kits.
• Defective or Damaged Products: If you receive a product that is defective, expired, damaged, or incorrect (e.g., wrong item sent), you are eligible for a full refund or replacement, regardless of whether the product has been opened. You must report such issues within 7 days of delivery.
• Non-Refundable Items: Opened or used products (unless defective/damaged) and any customized items are non-refundable. Perishable products (if applicable) are non-refundable unless they arrive spoiled or compromised.
2. How to Request a Refund
To initiate a refund, please follow these steps:
1. Contact our customer support team at
[email protected] with your order number, a detailed description of the issue, and (if applicable) photos of the product, packaging, and any damage/defect.
2. Our team will review your request within 24-48 business hours and provide a return authorization (RA) number if your refund is approved. Returns without an RA number will not be processed.
3. For eligible returns (e.g., unopened items), ship the product(s) back to the address provided by our support team, along with the RA number clearly marked on the package. You are responsible for return shipping costs unless the refund is due to our error (e.g., defective product, wrong item).
3. Refund Processing
• Once we receive and inspect your returned items (typically 3-5 business days after delivery to our warehouse), we will process your refund.
• Refunds will be issued to your original payment method (e.g., credit card, PayPal). You will receive a confirmation email once the refund has been processed.
• Please allow 5-10 business days for the refund to reflect in your account, as processing times may vary by payment provider.
4. Additional Terms
• Shipping Costs: Original shipping costs are non-refundable unless the refund is due to our error (e.g., defective product, delayed delivery beyond the estimated window).
• Partial Refunds: In some cases (e.g., returning part of a Starter Kit or Ritual Set), we may issue a partial refund based on the value of the returned items.
• Refund Denials: We reserve the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.
5. Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at
[email protected].
