This Shipping Policy outlines the details of order processing, delivery timelines, shipping costs, and related requirements for all products purchased from Ryzesuperfoodsusstore ("we", "us", "our"), including mushroom coffee, chai, oats, Ritual Sets, and Starter Kits. By placing an order on our website (ryzesuperfoodsusstore.com), you acknowledge and agree to the terms of this policy.
1. Order Processing Time
All orders are processed and prepared for shipment within 1-3 business days from the date of order confirmation. Processing time does not include weekends or major holidays, during which processing may be delayed by 1-2 business days. You will receive an automated order confirmation email immediately after placing your order, followed by a shipping confirmation email (with tracking information, if available) once your order has been dispatched.
2. Delivery Timeframe
The estimated delivery time for all orders is 6-12 days from the date of shipment. This timeframe applies to all destinations worldwide and is calculated based on standard shipping routes and carrier processing times. While we strive to ensure orders arrive within the estimated window, occasional delays may occur due to factors beyond our control, such as customs procedures (for international shipments), weather conditions, or carrier disruptions. We will notify you promptly if we anticipate a significant delay in your delivery.
3. Shipping Costs & Coverage
We offer free shipping worldwide on all orders, with no minimum purchase requirement. No additional shipping fees, handling fees, or surcharges will be added to your order total at checkout. This free shipping benefit applies to all our products, including individual items and bundled sets (Ritual Sets, Starter Kits).
4. Shipping Information & Responsibilities
• You are responsible for providing accurate, complete, and up-to-date shipping information (including full name, correct address, postal code, and contact number) during checkout. Incorrect or incomplete information may result in delivery delays, non-delivery, or returned packages.
• If you need to update your shipping information after placing an order, please contact our customer support team immediately at
[email protected]. We cannot guarantee that address changes can be processed once your order has entered the shipping phase (i.e., after the 1-3 business day processing window).
• For orders that are returned to us due to invalid shipping information, undeliverable addresses, or failed delivery attempts (e.g., no one available to receive the package), we will contact you to confirm the correct details. If a reshipment is requested, we will process it free of charge; if a refund is preferred, we will issue a full refund for the product(s) (excluding any losses incurred due to the return shipment, if applicable).
5. Tracking Your Order
Once your order is shipped, we will send a shipping confirmation email containing a tracking link (if provided by the carrier). You can use this link to monitor the status of your delivery in real time. If you do not receive the tracking information within 4 business days of placing your order, please check your spam/junk folder or contact our support team for assistance.
6. International Shipping Notes
For international orders, customs duties, taxes, or fees may be imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the product price or free shipping benefit. We are not liable for any delays caused by customs inspections or for any additional charges incurred. We recommend checking with your local customs office for information on applicable duties and taxes before placing your order.
7. Missing or Lost Shipments
If your order shows as delivered but you have not received it, please first check with your local post office, neighbors, or building management (for apartment/office deliveries) as packages may be left in a secure location. If you still cannot locate your order, contact our support team within 7 days of the reported delivery date. We will investigate the issue with the carrier and assist in resolving it (e.g., initiating a claim, arranging a replacement, or issuing a refund) based on the carrier’s findings.
8. Contact Us
If you have any questions, concerns, or requests related to shipping (e.g., order status, tracking issues, address changes), please contact our customer support team at
[email protected].
